Quarterly RIDE Fall 2021
![kenneth-a-mcdonald-lbt-ceo](https://teamlbt.com/wp-content/uploads/2021/11/kenneth-a-mcdonald-lbt-ceo.jpg)
CEO Kenneth A. McDonald’s Column
It is hard to believe that we’ve entered the Fall season. It has been a busy summer with many changes and more signs of things getting back to “normal,” including the resumption of fare collection, the return of AquaLink service, and expanded bus service in the City of Carson.
LBT recently implemented two major initiatives with cross-collaborative teams across multiple departments. These examples, one of which I will detail below, are examples of what I am calling “LBT 2.0.”
LBT 2.0
LBT 2.0 means working together, communicating across the organization, and focusing on the customer, both internal or external. For corporate initiatives involving multiple stakeholders, I encourage Managers and ED/VPs to begin with the goal in mind and include employees from a cross-section of departments. “LBT 2.0” means breaking down the silos and being more inclusive across the organization.
Fare Collection
On September 19, LBT resumed collecting customer fare after 18 months of operating with rear-door boarding and no fare collection. Returning to fare was an incredibly complex feat involving all departments and requiring a high degree of internal communication.
Over several weeks, managers and ELT members discussed all the elements to resume fare collection, which would not begin until all the Bus Operator barriers were installed on the entire fleet. The group coordinated the completion of several tasks, from getting fare boxes ready to communicating with Bus Operators and ensuring customers were ready to pay the fare.
I am proud of the entire organization for the fare collection rollout. So many LBT employees worked together to ensure its successful implementation. The early feedback I’ve heard is that our employees and customers were well-informed and properly prepared. Again, a big thank you to all LBT employees!
City of Carson Service Expansion
On September 26, LBT began expanded service in the City of Carson. With four new routes serving the residents of Carson, the launch of this service happened after months of work with a cross-section of LBT employees.
As mentioned, these two examples highlight the future of LBT. Again, thank you to all LBT employees for your commitment to making everyday life better for the customers and communities we serve.
Grand Prix
The annual Acura Grand Prix of Long Beach made its way back to Long Beach this year and LBT was proud to participate in the lifestyle expo. With an on-site activation presence, we showcased one of our battery-electric buses, including signage that highlighted our efforts toward providing sustainable public transit. Thank you to all volunteers and employees who assisted during Grand Prix weekend. In just a short few months, Long Beach will welcome back the Acura Grand Prix for springtime races and we look forward to promoting our service to the community with a new activation.
![lbt-grand-prix-graphic-2021 Collage of people and busses](https://teamlbt.com/wp-content/uploads/2021/11/lbt-grand-prix-graphic-2021.jpg)
AquaLink
AquaLink made its 2021 debut this summer, with an average of over 300 customers riding each weekend! With the return of fare collection, AquaLink customers are now required to pay $5.00 for a one-way ride. In the coming weeks, LBT plans to launch a ticketing app that will allow AquaLink customers to pay with their phones. For the time being, credit card and exact cash are accepted onboard LBT water taxis. Safety guidelines are still in place to promote the health and safety of our community. Before you travel, learn more about the new guidelines and schedule at ridelbt.com/aqualink.
New Faces at LBT
Meet the new faces at LBT! As an organization with over 600 employees, we know it can be hard to connect with new employees when we onboard them, especially during the pandemic. We want to make sure our newest team members feel as welcome as possible, even if we don’t see them every day. Without further ado, here are the newest faces at LBT as of September 2021. If you see them around, be sure to say hello!
![Akinwale Akinyinka](https://teamlbt.com/wp-content/uploads/2021/11/9649-Akinyinka-Akinwale.jpg)
Akinwale Akinyinka
Network Engineer
![Ivonne Aquino](https://teamlbt.com/wp-content/uploads/2021/11/9653-Aquilon-Ivonne.jpg)
Ivonne Aquino
Staff Accountant
![Iev Be](https://teamlbt.com/wp-content/uploads/2021/11/4061-Be-Iev.jpg)
Iev Be
Bus Operator
![Ariyel Brown](https://teamlbt.com/wp-content/uploads/2021/11/4057-Brown-Ariyel.jpg)
Ariyel Brown
Bus Operator
![Elizabeth Brown](https://teamlbt.com/wp-content/uploads/2021/11/elizabeth-brown.jpg)
Elizabeth Brown
Executive Director/VP, Organizational Development and Administration
![Deyon Carter](https://teamlbt.com/wp-content/uploads/2021/11/4076-Carter-Deyon.jpg)
Deyon Carter
Bus Operator
![Antonio Chacon](https://teamlbt.com/wp-content/uploads/2021/11/9656-Chacon-Antonio.jpg)
Antonio Chacon
Community Relations Coordinator
![Brittney Christian](https://teamlbt.com/wp-content/uploads/2021/11/9650-Christian-Brittney.jpg)
Brittney Christian
Supervisor, Transit Service Delivery
![Annasue Cowains](https://teamlbt.com/wp-content/uploads/2021/11/4081-Cowains-Annasue.jpg)
Annasue Cowains
Bus Operator
![Cristina Davidson](https://teamlbt.com/wp-content/uploads/2021/11/4062-Davidson-Cristina.jpg)
Cristina Davidson
Bus Operator
![Justin Esparza](https://teamlbt.com/wp-content/uploads/2021/11/8795-Esparza-Justin.jpg)
Justin Esparza
Utilities
![Ray Flemister](https://teamlbt.com/wp-content/uploads/2021/11/4069-Flemister-Ray.jpg)
Ray Flemister
Bus Operator
![Kenisha Greer](https://teamlbt.com/wp-content/uploads/2021/11/4072-Greer-Kenisha.jpg)
Kenisha Greer
Bus Operator
![Nicholas Hartley](https://teamlbt.com/wp-content/uploads/2021/11/8797-Hartley-Nicholas.jpg)
Nicholas Hartley
Mechanic
![Gerald Haynes](https://teamlbt.com/wp-content/uploads/2021/11/8793-Haynes-Gerald.jpg)
Gerald Haynes
Utilities
![Coquice Johnson](https://teamlbt.com/wp-content/uploads/2021/11/4063-Johnson-Coquice.jpg)
Coquice Johnson
Bus Operator
![Rodney Johnson](https://teamlbt.com/wp-content/uploads/2021/11/8801-Johnson-Rodney.jpg)
Rodney Johnson
Mechanic
![Dominique Johnson](https://teamlbt.com/wp-content/uploads/2021/11/4082-Johnson-Dominique.jpg)
Dominique Johnson
Bus Operator
![Duane Kenton](https://teamlbt.com/wp-content/uploads/2021/11/4077-Kenton-Duane.jpg)
Duane Kenton
Bus Operator
![Juan Lara](https://teamlbt.com/wp-content/uploads/2021/11/8802-Lara-Juan.jpg)
Juan Lara
Mechanic
![Travieon Lewis](https://teamlbt.com/wp-content/uploads/2021/11/4073-Lewis-Travieon.jpg)
Travieon Lewis
Bus Operator
![Carlos Lopez](https://teamlbt.com/wp-content/uploads/2021/11/8798-Lopez-Carlos.jpg)
Carlos Lopez
Mechanic
![Shomari Lucas](https://teamlbt.com/wp-content/uploads/2021/11/8808-Lucas-Shomari.jpg)
Shomari Lucas
Utilities
![Enrique Madrid Valdovinos](https://teamlbt.com/wp-content/uploads/2021/11/4064-Madrid-Villalobos-Enrique.jpg)
Enrique Madrid Valdovinos
Bus Operator
![Dashawn Matthews](https://teamlbt.com/wp-content/uploads/2021/11/4083-Mathews-Dashawn.jpg)
Dashawn Matthews
Bus Operator
![Michelle McElroy](https://teamlbt.com/wp-content/uploads/2021/11/4084-McElroy-Michelle.jpg)
Michelle McElroy
Bus Operator
![Anthony Metoyer](https://teamlbt.com/wp-content/uploads/2021/11/4085-Metoyer-Anthony.jpg)
Anthony Metoyer
Bus Operator
![Ryshauna Moore](https://teamlbt.com/wp-content/uploads/2021/11/4086-Moore-Ryshauna.jpg)
Ryshauna Moore
Bus Operator
![Jayson Morales](https://teamlbt.com/wp-content/uploads/2021/11/4087-Morales-Jayson.jpg)
Jayson Morales
Bus Operator
![Latoya Morgan](https://teamlbt.com/wp-content/uploads/2021/11/4059-Morgan-Latoya.jpg)
Latoya Morgan
Bus Operator
![Maikol Moris Pena](https://teamlbt.com/wp-content/uploads/2021/11/4065-Morris-Pena-Maikol.jpg)
Maikol Moris Pena
Bus Operator
![David Na](https://teamlbt.com/wp-content/uploads/2021/11/8799-Na-David.jpg)
David Na
Mechanic
![Cesar Ortega](https://teamlbt.com/wp-content/uploads/2021/11/8803-Ortega-Cesar.jpg)
Cesar Ortega
Mechanic
![Jessica Perez](https://teamlbt.com/wp-content/uploads/2021/11/4089-Perez-Jessica.jpg)
Jessica Perez
Bus Operator
![Brian Quintana](https://teamlbt.com/wp-content/uploads/2021/11/8804-Quintana-Brian.jpg)
Brian Quintana
Custodian
![Kay Rainer](https://teamlbt.com/wp-content/uploads/2021/11/4067-Rayner-Kay.jpg)
Kay Rainer
Bus Operator
![Mario Rios](https://teamlbt.com/wp-content/uploads/2021/11/4074-Rios-Mario.jpg)
Mario Rios
Bus Operator
![Richard Rodriguez](https://teamlbt.com/wp-content/uploads/2021/11/9648-Rodriguez-Richard.jpg)
Richard Rodriguez
Manager, Fleet Mainteance
![Manuel Rodriguez](https://teamlbt.com/wp-content/uploads/2021/11/4075-Rodriguez-Manuel.jpg)
Manuel Rodriguez
Bus Operator
![Roberto Rojas](https://teamlbt.com/wp-content/uploads/2021/11/8806-Rojas-Roberto.jpg)
Roberto Rojas
Mechanic
![David Romero](https://teamlbt.com/wp-content/uploads/2021/11/8800-Romero-David.jpg)
David Romero
Mechanic
![Joshua Romero](https://teamlbt.com/wp-content/uploads/2021/11/8805-Romero-Joshua.jpg)
Joshua Romero
Mechanic
![Stephanie Rosales Alvarizaes](https://teamlbt.com/wp-content/uploads/2021/11/steph-2.jpg)
Stephanie Rosales Alvarizaes
Customer Care Clerk
![Chris Sanchez](https://teamlbt.com/wp-content/uploads/2021/11/8807-Sanchez-Chris.jpg)
Chris Sanchez
Mechanic
![Tommy Sar](https://teamlbt.com/wp-content/uploads/2021/11/8810-Sar-Tommy.jpg)
Tommy Sar
Custodian
![Andrew Sedillo](https://teamlbt.com/wp-content/uploads/2021/11/8809-Sedillo-Andrew.jpg)
Andrew Sedillo
Custodian
![Olajuwon Tarver](https://teamlbt.com/wp-content/uploads/2021/11/8794-Tarver-Olajuwon.jpg)
Olajuwon Tarver
Custodian
![Eduardo Zambrano Reynoso](https://teamlbt.com/wp-content/uploads/2021/11/9655-Zambrano-Reynoso-Eduardo.jpg)
Eduardo Zambrano Reynoso
Customer Care Clerk
![Evelyn Zeron](https://teamlbt.com/wp-content/uploads/2021/11/4079-Zeron-Evelyn.jpg)
Evelyn Zeron
Bus Operator
Now Hiring Operators and Mechanics
LBT is growing! We are currently hiring Operators and Mechanics. Have someone in mind who would make a great Operator or Mechanic here at LBT? Encourage them to take the next step in their career.
For more information on requirements and benefits, interested candidates can visit our Careers page at ridelbt.com/careers.
![HiringThumbnail@2x](https://teamlbt.com/wp-content/uploads/2021/06/HiringThumbnail@2x.png)
![](https://teamlbt.com/wp-content/uploads/2020/09/HelloLBTeam-Logo.png)
Hello LBTeam
Hello LBTeam is a voluntary internal communication system that uses text messages to share important information on LBT operations with employees, including service changes, COVID-19 procedures and other necessary information. It is a quick and easy way to be in the know.
To sign-up, just text “HELLO” to 855.922.2770 to opt-in, no additional app download needed.
If you have questions regarding Hello LBTeam or need assistance signing up, please contact Amanda Quezada, Marketing and Communications Coordinator, at x8463 or aquezada@lbtransit.com.
Congrats to All the Employees of the Month!
Thank you to all the Employees of the Month who have shown their hard work and dedication over the last quarter. To celebrate and acknowledge the incredible workforce at LBT, Quarterly RIDE features all the Employees of the Month from the previous quarter. Congratulations to all recipients!
July 2021
![Devery McCain](https://teamlbt.com/wp-content/uploads/2021/11/devery-mccain-lbt-eom.jpg)
Devery McCain
Transit Service Delivery and Planning
![John Greet](https://teamlbt.com/wp-content/uploads/2021/11/john-greet-lbt-eom.jpg)
John Greet
Administrative Staff
![Sultan Hawthorne](https://teamlbt.com/wp-content/uploads/2021/11/sultan-hawthorne-lbt-eom.jpg)
Sultan Hawthorne
Maintenance and Infrastructure
August 2021
![Irma Pamplona](https://teamlbt.com/wp-content/uploads/2021/11/irma-pamplona-lbt-eom.jpg)
Irma Pamplona
Administrative Staff
![Patricio Cruz](https://teamlbt.com/wp-content/uploads/2021/11/patricio-cruz-lbt-eom.jpg)
Patricio Cruz
Maintenance and Infrastructure
![Richard Hernandez](https://teamlbt.com/wp-content/uploads/2021/11/richard-hernandez-lbt-eom.jpg)
Richard Hernandez
Transit Service Delivery and Planning
September 2021
![Jaime Cervantes](https://teamlbt.com/wp-content/uploads/2021/11/jaime-cervantes-lbt-eom.jpg)
Jaime Cervantes
Administrative Staff
![Richard Uy](https://teamlbt.com/wp-content/uploads/2021/11/richard-uy-lbt-eom.jpg)
Richard Uy
Maintenance and Infrastructure
![Rodney Jones](https://teamlbt.com/wp-content/uploads/2021/11/rodney-jones-lbt-eom.jpg)
Rodney Jones
Transit Service Delivery and Planning