What is a Key Performance Indicator (KPI)?

A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively LBT is achieving key business objectives. Below are six KPI’s that play an important role in LBT’s service to the community and effectiveness as an organization.

If a Q4 Report number is in RED, it means the goal for that KPI was NOT met.

If a Q4 Report number is in GREEN, it means the goal for that KPI was met